FREE RETURNS anywhere in Canada and the United States.
The return of your purchases at regular price is offered free of charge within 20 days of receipt of your order.
*See conditions and details below.
- Free returns are offered with the credit note refund selection. The credit note is issued by email, within 3 to 5 working days following the return of your package to our warehouse.
- When requesting a monetary refund, a return fee of $9.00 plus taxes is deducted from the amount of the rebate. Refund is issued to the payment method originally used at purchase and is completed within 3-5 business days of your package being returned to our warehouse. (* Delays of 5 to 10 days may be counted before the amount appears in your bank account depending on your financial institution).
- The time allowed to complete an online return request is 20 days from the date of receipt of the order. Beyond this period, you are invited to contact our customer service team.
- Shipping charges are not refunded.
- Purchases completed via lpapparel.ca can only be returned by mail or in person at our warehouse.
- The return of the package to our warehouse must be made within 15 days of the approval of your request. Beyond this period, L&P reserves the right to inspect the processing of the request.
- All items purchased on sale are final sale (not exchangeable or refundable).
- The original labels must absolutely still be attached to the returned item (otherwise, L&P reserves the right to refuse your return in the event of poor condition or to refund the item only in the form of a credit note if the product is still visibly in new condition).
- The products must not have been worn or washed in order for your request to be processed.
- L&P reserves the right to examine the general condition of the returned product before making any refund.
- Address registration errors when ordering online are the responsibility of the customer. In the event of an error in the entry of the address, a delivery charge of $9.95 will be invoiced by email for the return of the package to the correct address.
Exchanges :Would you like to exchange one of your items purchased at regular price?
Direct exchanges are not possible. Complete a return request first using the following link: https://lpapparel.loopreturns.com/
The refund (credit or monetary note depending on your selection) will be issued after receipt of your return package. A new order can be completed at the time of your choice.
Contact us Monday through Friday between 9:00 a.m. and 5:00 p.m. (EST):
W eb chat / M essenger
Telephone: 1 866 415-5728
The absence of an ecological footprint cannot be total, especially in manufacturing, let's be honest. However, we can all make small gestures that will become bigger tomorrow.
In order to limit the transport of returned orders, we kindly invite you to refer to our various size charts, in order to ensure the correct size to select for each item. Our customer service team is also there to answer your questions so that you can make an informed and thoughtful purchase.
Every little gesture counts for our beautiful planet. THANK YOU ! xx
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