The usual delivery time is between 24 and 72 hours (working days), after purchase, for main centers. For distant regions, please allow an additional 1 to 2 days. A tracking number is assigned to each order

*Please note that additional delivery time of up to 10 working days may be required during promotional periods.

It is important to check your address details before finalizing your order, as address changes cannot be guaranteed. By contacting us by email at service@lpapparel.cawith the subject ''address error'', we will be able to check the status of your order. If your order has not been processed, a modification may be made. If the order has been processed by the warehouse team, no changes can be considered.

*Please note that if the parcel is on route and an address error is claimed, the redirected delivery will be at the customer's costs.

Canada Post Expedited Parcel delivery with tracking link is offered free of charge with purchases of $75.00 or more before taxes.

For orders under $75.00 before taxes, Canada Post Expedited Parcel delivery (2-6 business days) is $9.95. Xpresspost Canada Post (1-3 business days) is available for $14.99. 

Your order will be shipped by CANADA POST.

Yes, absolutely.

We deliver EVERYWHERE in the world.*Additional fees may apply.

Please refer to our delivery chart in the following link: https://lpapparel.ca/pages/livraison.

When you place an online order, you will receive an automatic purchase confirmation email with your order number. Once your order is processed at the warehouse, you will receive a second email containing the tracking number from the carrier. You can then track the delivery status of your package as soon as it is picked up by the carrier.

First of all, we invite you to check your P.O. box to see if your parcel is there. *There may be a delay of a few hours between notification of deposit and actual delivery.

If this is not the case after several hours, we invite you to check with your local Canada Post office to see if your package has been deposited there.

In the event of a lost parcel, please contact us by e-mail at: service@lpapparel.ca so that a search request can be made to the carrier. 

Of course you can! Simply select the “pick up at warehouse” or “pick up in store” option when you pay for your online order. You'll receive an e-mail when your order is ready for pickup. You can visit our warehouse at 527 rue du Père Daniel,  Trois-Rivières during business hours, Monday to Friday, 9am to 4pm.

*All pick-up orders are processed on priority basis.

Yes, you can! We have a mini shop at the entrance to our warehouse featuring exclusive products. All items on our website can also be purchased on site. Shopping can be done during our opening hours, Monday to Friday between 9 a.m. and 4 p.m.

PURCHASE PRIVILEGE AT THE L&P MINI SHOP: Save 10% on every purchase made directly on site (even on items already on sale). A loyalty card is also available on site, giving you $10 off every 10th order (no minimum required).
*Not available on online and pick-up orders. 

Our warehouse is open Monday to Friday between 9am and 4pm (EST). The warehouse is closed on public holidays.

527 rue du Père Daniel, Trois-Rivières, Québec, Canada, G9A 5Z7

Absolutely! L&P e-gift certificates are available in our online store. These will be e-mailed to you within minutes of your purchase. You'll be able to print them out or e-mail them directly to the lucky recipient.
As soon as you buy, as soon as you receive it!

There's no time limit on the use of this product. To spoil your loved ones, click here: buy a gift card

The maximum time limit for exchanging items purchased as gifts is 1 month after the online purchase.

It is important to check the details of your order before finalizing it, as no modification of a completed purchase can be guaranteed.

By contacting us by e-mail at service@lpapparel.ca with the subject ''order error'', we will be able to verify the status of your order. If your order has not been processed, cancellation of the purchase can be completed so that you can place a new order.

If the order has been processed by the warehouse team, no changes will be made.

We cannot guarantee the matching of separate orders.

If purchases have been made within a short period of time, we invite you to contact us quickly at service@lpapparel.ca with the subject ''order matching'', taking care to indicate the 2 purchase numbers in the email, so that the customer service team can check the status of the latter. If possible, the order will be matched and delivery charges reviewed on an order-by-order basis.

If one of the orders has already been processed, no match will be possible. 

We invite you to contact us at service@lpapparel.ca with the subject ''order problem'' and taking care to include your order number in the email, as well as a brief explanation of the situation. A member of our team will be happy to help you. Photos will be requested to facilitate the handling of the situation. 

No. As stated in our policy, promotions are neither applicable nor transferable on previous purchases.

No. Only one promotional code may be used for a single online purchase.

RETURNS
To learn more about the return procedures available, please consult our returns policy.

Please note that items purchased on sale are not returnable via the virtual request. Please refer to the “Final sale” section for these items.

EXCHANGES
No direct exchanges can be made by post.

Exchanges can only be made directly to our warehouse. 

The care process is specific to each item. It is therefore important to carefully read the instructions on the product label to ensure optimum preservation of the product and its quality.

Sunscreen (spray or cream) can alter the condition of your cap. It is very important to remove the cap from your head when applying sun protection.

You must first send your request to the following e-mail address: service@lpapparel.ca. It is very important to provide us with the following information to ensure better follow-up:  

• The name of your store,
• The city in which it is located,
• The full name of the person in charge,
• The e-mail address of the person in charge.

Your request will be forwarded to the B2B department. A member of our team will contact you shortly by email to follow up your request.

Our products are distributed in several hundred stores. We invite you to use our search tool to locate the L&P outlets closest to your area. Here is the direct link to our current points of sale: https://lpapparel.ca/en/pages/store-locator.

You can pay for your order with your credit card (Mastercard, Visa or AMEX), via your PayPal account or using the Sezzle payment method.

You must first have a PayPal account in order to pay via this platform. We invite you to refer directly to the PayPal website for any questions regarding this use: https://www.paypal.com/sn/smarthelp/home.

*Please note that when you choose to pay via PayPal E-Check, it may take up to 7 business days for your payment to be approved and fully collected by PayPal. In this case, your order will not be processed until payment has been completed.

Sezzle is a payment solution that lets you buy now and pay later, thanks to simple, interest-free payment schedules. The monetary total of purchases is divided into several installments, making it easier to manage: 4 equal payments spread over 8 weeks (payment every other week).

It's very simple:

Select Sezzle as your payment method when you check out;

Follow the instructions once directed to the Sezzle platform;

Your order will be split into 4 equal payments by Sezzle, taken directly from your credit card, every 2 weeks;

Your order will be prepared and shipped within the same timeframe as if you had chosen another payment method.

Absolutely! A 15% discount is offered to parents of twins or multiple births (triplets, quadruplets, etc.).

If this is your case, we invite you to contact our customer service team by email at service@lpapparel.ca to claim your unique discount code.

Proof of multiple births will be requested before the first code is issued (this will not be necessary for subsequent codes). A unique code must be requested for each order.

*All promotional codes, including twin codes, cannot be applied at the same time as a second promotional code in the same order. 

All our products are designed and developed down to the last detail by our team of L&P designers (models, patterns, materials, fabrics, logos, labels, etc.) and then manufactured in different parts of the world, according to our quality criteria and in a responsible manner (certified factories, humane working conditions, etc.). The research, development and testing of our various products, including our technical products, are carried out in-house at L&P Apparel, and the design of exclusive collections from A to Z is at the heart of the company. L&P stands out for the exclusivity of all its products and for the brand's "vibe".a colossal amount of work is done every day to create, develop and bring to life products that are unique, authentic and full of passion.

Good question. Expertise is simply non-existent in Quebec and Canada when it comes to manufacturing fully developed and designed products. In short, there is no manufacturing plant in Quebec, or even in Canada, that can produce entire collections of clothing and accessories that have been developed from A to Z.