FAQs

FAQs (Frequently Asked Questions)

DELIVERY

Q: What is the delivery time for my order?

A: The usual delivery time is between 24 and 72 hours after purchase (working days) for major centers. Allow 1-2 additional day(s) for remote areas. A delivery time of between 5 and 10 working days is to be counted during promotional periods. A tracking number is linked with each order.

Q: I made a mistake in my delivery address. How to modify it?

A: In such a situation, it is important to contact us quickly in order to specify the appropriate delivery address to associate with your purchase. You can reach our customer service from Monday to Friday, between 9 a.m. and 5 p.m. (closed every day between noon and 1 p.m.) at 1 866 415-5728 or at any time at the following email address: service@lpapparel .ca .

Q: What is the cost of delivery?

A: Standard delivery delivered by Canada Post is $9.95 for all orders under $99.00 before taxes. Delivery is free with any purchase of $99.00 or more before taxes. Express delivery by Canada Post at a cost of $12.95 and 1 to 3 day delivery by Purolator at a cost of $12.95 are also available for most sectors (some exclusions should be noted).

Q: Which delivery company do you use?

A: Your package will be sent to you by CANADA POST if you choose standard delivery (expedited parcel) or Express delivery.

*You can also opt for 1 to 3 business day delivery, offered by PUROLATOR. Note that the latter deposits the parcels directly at the doorstep. A person must therefore be present on site to receive the order.

Q: Do you ship to the US and Europe?

A: Yes, of course. We deliver EVERYWHERE in the world.

*Additional charges may apply. Please refer to our delivery table in the link below:

https://lpapparel.ca/pages/delivery

Q: How can I track my package?

A: When you place an order online, you will receive an automatic purchase confirmation email with your unique order number. Subsequently, when your order is processed on the side of our warehouse, you receive a second email and it contains a tracking number from Canada Post. You can thus follow the delivery status of your package as soon as the package is scanned by the carrier.

Q: I received a delivery confirmation stating that my package had been dropped off at my home, but I haven't received anything. What to do ?

A: We invite you to first check your mailbox to determine if your package is there. If this is not the case, we invite you to check at the Canada Post office serving your residential area to confirm whether your package has been deposited there.

In the event of a lost package, please contact us by email at: service@lpapparel.ca so that a search request can be sent to Canada Post. You can also contact us by phone during our opening hours: 1 866 415-5728.

L&P WAREHOUSE

Q: Can I drop by the warehouse to pick up my order?

A: Absolutely! Simply select the "warehouse pickup” option when you checkout for your order online.

When your order is ready to be picked up, an automatic email will be sent to notify you. Thereafter, you can go to our warehouse located at 527 rue du Père Daniel in Trois-Rivières during business hours, Monday to Friday between 9:00 a.m. and 5:00 p.m.

Q: Can we go directly to your warehouse to make our purchases or do some fittings?

A: No. The warehouse is not open for shopping or fitting. You have the opportunity to try our L&P products in store at our various current points of sale.

Q: What are your warehouse opening hours?

A: Our warehouse is open Monday through Friday from 9:00 a.m. to 5:00 p.m. (EST).

*The warehouse is also closed on public holidays.

Q: What is your warehouse address?

A: 527 rue du Père Daniel, Trois-Rivières, G9A 5Z7.


GIFTS

Q: Do you offer gift certificates?

A: Absolutely! L&P electronic gift certificates are available in our online store. You can select the amount of your choice as to the total value you wish to offer. Gift certificates will be emailed to you within minutes of your purchase. You can print it or send it directly by email to the lucky person. There is no expiry date associated with the use of this product.

To spoil your loved ones: https://lpapparel.ca/products/gift-card

 

Q: Is it possible to get a special invoice for a gift?

A: Yes. To do so, we invite you to contact us by email at the following address: service@lpapparel.ca , or by phone during our business hours at 1-866-415-5728 to obtain all the necessary information.

 

Q: How long does it take to request an exchange or refund for an item purchased as a gift?

A: The maximum time to make an exchange or refund of item(s) purchased for a gift is 1 month following the online purchase of your order (and not the receipt of the latter).

ONLINE ORDERS

Q: I finalized my order, but I forgot to add some items. Is it possible to add them?

A: If your order is still available on the warehouse side, it will be possible to add the desired items. To do so, we invite you to contact us quickly, so that a member of our customer service team can make the necessary changes to your order.

Q: I made a mistake in my order. Is it possible to modify it?

A: It is possible to modify your order if it is still available from our warehouse. Thus, we invite you to communicate quickly with our customer service team in order to validate if modifications can be made.

Q: Is it possible to combine two orders completed separately in order to avoid paying for delivery twice?

A: It is possible to combine two orders that have already been completed. However, to do this, it is imperative to notify us quickly to ensure that the initial order has not left our warehouse. If this is the case, it will then be impossible to proceed with the pairing request.

Q: I received my package, but one of the items ordered is missing (or the wrong color/size). How should I proceed to obtain the article initially ordered?

A: It's very simple. Simply email us a photo of the paper invoice included in your package as well as a photo of the item received in error, if this is the case, to the following address:

service@lpapparel.ca

Our team will be able to deal with the situation effectively with this information.

PROMOTIONS

Q: I placed an online order recently at regular price and today a new promotion is in effect. Is it possible to apply this promotion to my already paid order?

A: No. As mentioned in our policy, promotions are not applicable or transferable on previous purchases.

Q: Is it possible to combine two promotional codes together?

A: No. Only one promotional code can be used during the same online purchase.

RETURNS

Q: I would like to exchange or return an item(s) purchased online. How do I proceed ?

A: We invite you to read very carefully our return/exchange policy below in order to obtain all the relevant and precise details concerning your request.

https://lpapparel.ca/pages/returns

Q: When will I receive my refund?

A: As soon as your package is returned to our warehouse, a delay of 3 to 5 working days is to be counted for the processing of your request.

It is important to note that a period of between 5 and 10 business days is to count in order to see the refund appear in your account, depending on your financial institution.

 

Q: I want a refund for an item purchased on sale. Is it possible ?

A: For any item of $15.00 or more before taxes purchased on sale, the refund will be issued only in the form of a credit note (usable for a future online purchase). Items purchased on promotion at a price of $14.99 or less before taxes are final sales and are neither exchangeable nor refundable.

We invite you to consult our return policy for more details: https://lpapparel.ca/pages/returns

MAINTENANCE INSTRUCTIONS

Q: What are the care guidelines for L&P products?

A: The care process is specific to each item. It is therefore important to carefully read the labels of each product to know the maintenance proposed and thus ensure that you preserve it properly.

SALES/DISTRIBUTION POINTS

Q: I have a store and would like to carry your brand in store. How do I proceed ?

A: You must first send your request to the following email address, taking care to mention the name of your store, the city in which it is headquartered as well as the full name and email of the person responsible To contact. service@lpapparel.ca

Your query will be read first and then forwarded to our brand representative. He will contact you as soon as possible following your request.

Q: Where can I buy L&P Apparel items?

A: Our products are distributed in several hundred stores. We invite you to use our search tool to locate L&P points of sale in your area. Here is the direct link to our current points of sale:

https://lpapparel.ca/pages/store-locator


OTHERS

Q: Do you have any specials for twins or multiple births?

A: Yes. A percentage discount is offered to parents of twins or multiple children, under certain conditions. If this is your case, we invite you to contact us. You can also contact our customer service team directly by private messaging (Facebook & Instagram), or by email at: service@lpapparel.ca .

 

Q: Are your products Made from knitting.?

A: All our products are entirely designed and developed BOTTOM to the smallest detail by our team of L&P designers (models, patterns, materials, fabrics, logos, labels, etc.) and are then manufactured in different locations around the world, according to our criteria. quality and in a responsible way (certified factories, humane working conditions). You will find the respective country of manufacture on each of our product labels.

The research, development and appropriate testing of our various items, including our technical products, are carried out internally at our L&P Apparel premises.

The design of exclusive collections from A to Z is at the heart of the company.

L&P stands out for the exclusivity of all its products as well as the ''vibe'' of the brand. A colossal amount of work is done every day with the aim of creating, developing and bringing to life unique, authentic and passion-filled products.

 

Q: Why not have your collections made in Quebec or Canada?

A: Good question. The expertise is simply non-existent in Quebec and Canada with respect to the manufacture of fully developed and designed products. In short, there is no manufacturing plant in Quebec, or even in Canada that can manufacture entire collections of clothing and accessories previously developed from A to Z.