FREE RETURNS anywhere in Canada and the United States.

The return of your purchases at regular price is offered free of charge within a period of 20 days following the reception of your order.

RETURN REQUEST



  • The time limit for completing a return request online is 20 days from the date of receipt of the order. After this period, you are invited to contact our customer service team. 
  • Purchases completed via lpapparel.ca can only be returned by mail or in person at our warehouse.
  • The return of the parcel to our warehouse must be made within 15 days of the approval of your request. After this period, L&P reserves the right to review the processing of the request.
  • Refunds are made on the original payment method used at the time of purchase and are completed within 3 to 5 business days following the return of your package to our warehouse. (*Delays of 5 to 10 days can be counted before the amount appears in your bank account depending on your financial institution).
  • For any item of $15.00 or more before taxes purchased on sale, the refund will be issued only in the form of a credit note (to be used on a next online purchase). Promotional items purchased for $14.99 or less before taxes are final sales and are not exchangeable or refundable.

Conditions :

  • Original tags must absolutely still be attached to the returned item (otherwise, L&P reserves the right to refuse your return in case of bad condition or to refund the item only in the form of a store credit if the product is still visibly in perfect condition).
  • Products must not have been worn or washed in order for your request to be processed.
  • L&P reserves the right of review on the general condition of the returned product before making any refund.
  • The customer is responsible for any errors in entering the address when ordering online. In the event of an error in address entry, a $9.95 delivery fee will be charged to the customer by email for the return of the package to the correct address.

You wish to exchange one of your items purchased at regular price?


Fill out a return request form in first to obtain a free refund of the goods using the following link: https://lpapparel.ca/a/returns.


Once approved, an ephemeral $5 off shipping code will be emailed to you to be applied to your new online purchase. The code will expire 48 hours after receipt.

Note: A repackaging fee will be charged if a product is returned in a damaged box or without its original box.

Contact us Monday to Friday between 9am and 5pm (ET) :

 Web chat / Messenger

Phone : 1 866 415-5728

 

 


Think a little greener!

Let's be honest, the ecological footprint cannot be total, especially in the manufacturing field. However, we can all make small gestures that will become bigger tomorrow.

In order to limit the transport of returned orders, we kindly invite you to refer to our size charts, in order to make sure you select the right size for each item. Our customer service team is also available to answer any questions you may have so that you can make an informed and thoughtful shopping decision.

Every little action counts for our beautiful planet. THANK YOU! Xx

Talk with Jack!

Our chatbot Jack informs you 24 hours a day and allows you to ask your question live via Messenger.