Usually, the delivery takes between 24 and 72 hours after the purchase (business days) for big cities. It can take up to 1 or 2 more day(s) for remote areas. A 5 to 10 business days is to take in consideration for the deliveries during sales time. A tracking number is provided with each order.
In that kind of situation, it’s very important to contact us quickly in order to tell us the appropriate shipping address to associate with your purchase. You can join our customer service from Monday to Friday, between 9 AM and 5 PM (closed everyday between 12 PM and 1 PM) at 1 866 415-5728 or at any time by email at : email@example.com.
The standard delivery by Canada Post is 8.95$ for every order below 99.00$ before taxes. The delivery is free with orders over 99.00 before taxes. There is always the option to choose the 1 to 3 days delivery offered in most areas by Canada Post Express for 9.95$ or with Purolator for 12.95$ (some exclusions may apply).
A: Your parcel will be sent to you by CANADA POST if you choose the standard or Express delivery. *You can also choose 1 to 3 business days delivery, offered by PUROLATOR. Please note that this company drops your parcel directly at your doorstep. Thus, someone has to be home in order to pick up the package.
Yes, of course. We deliver WORLDWIDE. *Additional fees may apply. Please refer to our delivery tab in the follow link: https://lpapparel.ca/pages/livraison
When you complete an online order, you receive an automatic confirmation of purchase email with your unique order number. Then, when your order is in process at our warehouse, you receive a second email with your Canada Post tracking number. Thus, you can follow your parcel once it is scanned by the carrier.
First of all, we invite you to check in your mailbox to find out if your parcel is in there or not. If not, we invite you to verify with the Canada Post Office in charge of your residential area if your parcel has been dropped there. If it seems that your package is lost, please contact us by email at: firstname.lastname@example.org in order for us to forward a request to Canada Post. You can also join us by phone during our opening hours: 1 866 415-5728.
Absolutely! To do so, you need to select the « warehouse pick up » option when proceeding to your order check out.
You will receive an email to let you know when your order is ready to pick up and then you’ll be able to show up at our warehouse located on 527 Père-Daniel street in Trois-Rivières during our opening hours, which are from Monday to Friday between 9 AM to 5 PM (closed everyday between 12 PM and 1 PM).
No. The warehouse is not open to shopping or trying on clothes. You can try on our L&P products in store in our several actual points of sale.
Our warehouse is open from Monday to Friday from 9 AM to 5 PM (closed everyday between 12 PM and 1 PM) (EASTERN TIME)
*The warehouse is also closed on Holidays.
L&P WAREHOUSE Can I pick up my order at your warehouse?Absolutely! To do so, you need to select the « warehouse pick up » option when proceeding to your order check out.
You will receive an email to let you know when your order is ready to pick up and then you’ll be able to show up at our warehouse located on 527 Père-Daniel street in Trois-Rivières during our opening hours, which are from Monday to Friday between 9 AM to 5 PM (closed everyday between 12 PM and 1 PM).Can we come to your warehouse to buy and try on some items?No. The warehouse is not open to shopping or trying on clothes. You can try on our L&P products in store in our several actual points of sale.What are the warehouse opening hours?Our warehouse is open from Monday to Friday from 9 AM to 5 PM (closed everyday between 12 PM and 1 PM) (EASTERN TIME)
*The warehouse is also closed on Holidays.What’s the warehouse address?527 Père Daniel street, Trois-Rivières, G9A 5Z7.
Absolutely! Digital L&P gift-certificates are available in our online store. You can choose the amount you would like to offer. Gift-certificates are issued by email the minutes following your purchase. You can print it or directly transfer it by email to the lucky person. There is no deadline associated to that product. To please your loved ones: https://lpapparel.ca/products/gift-card
Yes. To do so, we invite you to contact us by email at: email@example.com, or to call us during our opening hours at 1 866 415-5728 in order to get all the details.
The maximum time to exchange or refund items bought for a gift is 1 month following the date of the online purchase (not to confuse with the date of reception).
Absolutely! To do so, we invite you to quickly contact us in order for us to tell our warehouse team to put your order on hold. Then, we’ll send you a free shipping promo code to complete a second order to add the items you want, without paying any shipping fees. After that, you have to contact us again to tell us your new online order number in order to ship your two purchases together.
It’s possible to modify your order if it is still available at our warehouse. Thus, you need to contact our customer service as soon as possible to verify if it’s possible or not to proceed to the modification.
It’s possible to join two orders together. However, to do so, it’s very important to notify us as soon as possible to make sure that the first order hasn’t left our warehouse. If it did, the nit will be impossible to combine your orders.
It’s very simple. You only have to send us a picture of the paper copy of the invoice received in your parcel and also one of the item you got by mistake, if that applies to you at the following email address: firstname.lastname@example.org Our team will be able to deal with the situation effectively with this information.
No. As it is mentioned in our policy, the promotions are not applicable or transferable on previous purchases.
No. You can use only one promo code for each order.
Sold out items
In this kind of situation, we invite you to subscribe to our availability alert on the page of the item itself. You have to click on the red tab on the left of the page. By subscribing to it, this option allows you to be aware in priority by email of the return of the desired item, if it applies to it. Please note that there is nothing needed from you when subscribing, it’s only an informative tool. *Subscribing to this alert does not confirm a future return of the item. Thus, we invite you to contact our customer service team if you wish to know precise details about the possible return of the product(s).
Returns and exchanges
We invite you to look carefully at our return/exchange policy below in order to get all the appropriate details regarding your request. https://lpapparel.ca/pages/returns
As soon as your parcel is back at our warehouse, a 48h (business days) delay is to take in consideration for our team to process your request.
As soon as your parcel is back at our warehouse, a 48h (business days) delay is to take in consideration for our team to process your request. It’s important to note that a 2 to 5 business days delay in to take in consideration in order to see the refund appear on your account, depending of your bank.
As the items purchased during promotions time are final sale, a refund is not to consider. However, it’s possible to proceed to an exchange by paying for the delivery charges to our warehouse and for the return of your parcel to your home. You can also do an exchange for free by showing up to our warehouse located in Trois-Rivières in order to exchange your item(s). We invite you to read our return/exchange policy carefully in order to get all the appropriate details regarding final sale purchases: https://lpapparel.ca/pages/returns
The cleaning process is different for each item. Thus, it’s very important to refer to the cleaning tags of each product in order to wash it properly and avoid any damages.
Sunscreen (spray or cream) can alter the condition of your cap. It is very important to apply sunscreen without wearing the cap.
First of all, you need to send your request at the following email address, by making sure you mention the name of your store, the city in which it is and also the full name and the email of the person in charge. email@example.com Your request will be read, and then forwarded to our brand representative. She will contact as soon as possible following your demand.
Our products are distributed in more than a hundred stores. We invite you to use our store locator in order find our L&P points of sale in your area. Here is the direct link: https://lpapparel.ca/pages/store-locator
You can pay your order by credit card (Mastercard, Visa or AMEX) or with your PayPal account. You can also select the Sezzle payment method.
First of all, you need to have a PayPal account in order to pay with that online option. We invite you to refer to the PayPal website for any questions related to its use: https://www.paypal.com/sn/smarthelp/home *Please note that by choosing the PayPal E-Check option, the delay regarding the payment transfer can take up to 7 business days before being approved and entirely received by PayPal. Thus, your order will be processed only once the payment is completed.
Sezzle is a payment solution allowing you to buy right now and to pay later with a simple and interest-free payment schedule. The purchases' amount is separated in several reduced payments that are easier to handle: 4 equal payments, every two weeks.
It's very simple: 1- Select Sezzle as the payment method when you proceed to checkout; 2- Follow the instructions once you get on the Sezzle page; 3- Your order will be separated your in 4 equal payments, directly charged on your credit card every 2 weeks; 4- Your order will be processed and shipped the same way and with the same delay as if you would have chosen any other payment method.
Yes. A discount is offered to parents of twins or multiple kids under certain conditions. If that is your case, we invite you to contact us by private message (Facebook, Instagram or e-mail: firstname.lastname@example.org) to receive the proper help for this situation. It will be a pleasure to assist you. 😊
All of our products are entirely created and developed in every detail by our L&P designer team (patterns, fabrics, logos, tags etc.). Then, they are made in several places across the world, according to our quality criteria and also responsibly (certified factories, human working conditions). You’ll find the production country on the tag of each product. Research, development and appropriate tests related to our different items, including our technical products, are done in our L&P Apparel offices. Exclusive collections creation from A to Z is the heart of our business.
Good question. Actually, the competences needed are simply non-existent in Québec and Canada regarding the whole manufacturing process for entirely developed and created products. In short, there are no factories located in Québec or Canada able to produce entire clothing and accessories collections of products completely developed beforehand from A to Z.