FAQ

The usual delivery time is between 24 and 72 hours (business days) for major centers after purchase. Please allow an additional 1 to 2 days for remote regions. During promotional periods, a delivery time of 5 to 10 business days should be considered. A tracking number is associated with each order.

In such a situation, it is important to contact us promptly to rectify the shipping address associated with your purchase. You can reach our customer service from Monday to Friday, between 9am and 5pm at 1-866-415-5728 or through the chat feature accessible on our online store. The team is also available via email at service@lpapparel.ca.

*Please note that our phone service is closed from Monday to Friday between 12pm and 1pm, as well as on weekends and holidays.

Standard delivery is offered for free with any purchase of $99.00 or more before taxes.

For orders under $99.00 before taxes, the standard delivery offered by Canada Post is $9.95. The options of Xpresspost 2 to 5 days by Canada Post and Purolator Express Everywhere 1 to 3 days are available for $12.95 in most areas (some exclusions apply).

Your package will be delivered by Canada Post if you choose standard delivery (Expedited Parcel) or Xpresspost delivery.

You also have the option to choose delivery through Purolator. Please note that Purolator delivers packages directly to the home door. Therefore, someone must be present to receive the order.

Yes, absolutely.

We deliver EVERYWHERE in the world.*Additional fees may apply.

Please refer to our delivery chart in the following link: https://lpapparel.ca/pages/livraison.

When you place an online order, you will receive an automatic purchase confirmation email with your order number. Once your order is processed at the warehouse, you will receive a second email containing the tracking number from the carrier. You can then track the delivery status of your package as soon as it is picked up by the carrier.

First, we suggest checking your mailbox to see if your package has been delivered there. If it is not in your mailbox, we recommend contacting the local Postes Canada office that serves your residential area to check if the package was left there.

If it appears that your package is lost, please contact us via email at service@lpapparel.ca so that we can initiate a search request with the carrier. You can also reach us by phone during our business hours at 1-866-415-5728.

Absolutely! Simply select the "warehouse pickup" option when you proceed to checkout your online order. You will receive an email notification when your order is ready for pickup. You can then come to our warehouse located at 527 rue du Père Daniel in Trois-Rivières during our opening hours, which are Monday to Friday from 9am to 5pm.

Apologies for the confusion. Our warehouse is not open for shopping or trying on products. However, you have the option to try our L&P products in-store at one of our various retail locations.

Our warehouse is open Monday to Friday from 9am to 5pm (EST). The warehouse is closed on public holidays.

527 rue du Père Daniel, Trois-Rivières, Québec, Canada, G9A 5Z7

Absolutely! L&P electronic gift certificates are available in our online store. You have the option to choose from denominations of $10, $25, $50, or $100. These will be sent to you via email within minutes of your purchase. You can then print it out or directly forward it via email to the lucky recipient. There is no expiration date associated with the use of this product. To treat your loved ones, click here: purchase a gift card.

Yes, to do so and to obtain all the necessary information, we invite you to contact us through our live chat, by email at service@lpapparel.ca, or by phone during our business hours at 1-866-415-5728.

The maximum time frame for issuing a refund for an item purchased as a gift is one (1) month from the online purchase date of the item (not the receipt of the item).

If your order is still available at the warehouse, it may be possible to make modifications. In such cases, we encourage you to contact us promptly through our live chat, by email at service@lpapparel.ca, or by phone during our business hours at 1-866-415-5728. A member of our customer service team will be happy to assist you in making the necessary changes to your order.

It is possible to combine two completed orders. However, it is imperative to notify us promptly to ensure that the initial order has not already left our warehouse. If the initial order has already been shipped, it will not be possible to fulfill the request for combining the orders.

It's as simple as that. All you have to do is e-mail us a photo of the paper invoice included in your parcel, mentioning the missing item (or a photo of the item received in error, if this is the case), to the following address: service@lpapparel.ca. Our team will be able to deal with the situation efficiently with this information.

No. As stated in our policy, promotions are neither applicable nor transferable on previous purchases.

No. Only one promotional code may be used for a single online purchase.

We invite you to consult our returns policy very carefully, in order to obtain all the details concerning your request. Information is available at this link: https://lpapparel.ca/en/pages/politique-de-remboursement-refund-policy

Once your package has been returned to our warehouse, it may take 3 to 5 business days for your request to be processed.

Please note that depending on your financial institution, it may take an additional 5 to 10 business days for your refund to reach your account.

Please fill in a return request form to obtain a refund of the merchandise using the following link: https://lpapparel.loopreturns.com/

You will then be able to place an online order for the new items you require.

No, all items purchased on sale are final sale (not exchangeable or refundable).

The care process is specific to each item. It is therefore important to carefully read the instructions on the product label to ensure optimum preservation of the product and its quality.

Sunscreen (spray or cream) can alter the condition of your cap. It is very important to remove the cap from your head when applying sun protection.

You must first send your request to the following e-mail address: service@lpapparel.ca. It is very important to provide us with the following information in order to ensure better follow-up:

The name of your store,The city in which it is located,The full name of the person in charge,The e-mail address of the person in charge to contact.

Your request will be forwarded to the person in charge, who will contact you as soon as possible to follow up your request.

Our products are distributed in several hundred stores. We invite you to use our search tool to locate the L&P outlets closest to your area. Here is the direct link to our current points of sale: https://lpapparel.ca/en/pages/store-locator.

You can pay for your order with your credit card (Mastercard, Visa or AMEX), via your PayPal account or using the Sezzle payment method.

You must first have a PayPal account in order to pay via this platform. We invite you to refer directly to the PayPal website for any questions regarding this use: https://www.paypal.com/sn/smarthelp/home.

*Please note that when you choose to pay via PayPal E-Check, it may take up to 7 business days for your payment to be approved and fully collected by PayPal. In this case, your order will not be processed until payment has been completed.

Sezzle is a payment solution that lets you buy now and pay later, thanks to simple, interest-free payment schedules. The monetary total of purchases is divided into several installments, making it easier to manage: 4 equal payments spread over 8 weeks (payment every other week).

It's very simple:

Select Sezzle as your payment method when you check out;

Follow the instructions once directed to the Sezzle platform;

Your order will be split into 4 equal payments by Sezzle, taken directly from your credit card, every 2 weeks;

Your order will be prepared and shipped within the same timeframe as if you had chosen another payment method.

Yes, a percentage discount is offered to parents of twins or multiple births (several children from the same birth: triplets, quadruplets, etc.) under certain conditions. If this is your case, we invite you to contact our customer service team by private messaging (Facebook & Instagram), by email at service@lpapparel.ca. It will be a pleasure to assist you.

All our products are designed and developed BOTTOMS to the last detail by our team of L&P designers (models, patterns, materials, fabrics, logos, labels, etc.) and then manufactured in different parts of the world, according to our quality criteria and in a responsible manner (certified factories, humane working conditions, etc.). The research, development and testing of our various products, including our technical products, are carried out in-house at L&P Apparel, and the design of exclusive collections from A to Z is at the heart of the company. L&P stands out for the exclusivity of all its products and for the brand's "vibe".a colossal amount of work is done every day to create, develop and bring to life products that are unique, authentic and full of passion.

Good question. Expertise is simply non-existent in Quebec and Canada when it comes to manufacturing fully developed and designed products. In short, there is no manufacturing plant in Quebec, or even in Canada, that can produce entire collections of clothing and accessories that have been developed from A to Z.