FAQ – LP Apparel

In that kind of situation, it’s very important to contact us quickly in order to tell us the appropriate shipping address to associate with your purchase. You can join our customer service from Monday to Friday, between 9 AM and 5 PM (closed everyday between 12 PM and 1 PM) at 1 866 415-5728 or at any time by email at : service@lpapparel.ca.

First of all, we invite you to check in your mailbox to find out if your parcel is in there or not. If not, we invite you to verify with the Canada Post Office in charge of your residential area if your parcel has been dropped there. If it seems that your package is lost, please contact us by email at: service@lpapparel.ca in order for us to forward a request to Canada Post. You can also join us by phone during our opening hours: 1 866 415-5728.

Absolutely! To do so, you need to select the « warehouse pick up » option when proceeding to your order check out.

You will receive an email to let you know when your order is ready to pick up and then you’ll be able to show up at our warehouse located on 527 Père-Daniel street in Trois-Rivières during our opening hours, which are from Monday to Friday between 9 AM to 5 PM (closed everyday between 12 PM and 1 PM).

L&P WAREHOUSE Can I pick up my order at your warehouse?Absolutely! To do so, you need to select the « warehouse pick up » option when proceeding to your order check out.

You will receive an email to let you know when your order is ready to pick up and then you’ll be able to show up at our warehouse located on 527 Père-Daniel street in Trois-Rivières during our opening hours, which are from Monday to Friday between 9 AM to 5 PM (closed everyday between 12 PM and 1 PM).Can we come to your warehouse to buy and try on some items?No. The warehouse is not open to shopping or trying on clothes. You can try on our L&P products in store in our several actual points of sale.What are the warehouse opening hours?Our warehouse is open from Monday to Friday from 9 AM to 5 PM (closed everyday between 12 PM and 1 PM) (EASTERN TIME)

*The warehouse is also closed on Holidays.What’s the warehouse address?527 Père Daniel street, Trois-Rivières, G9A 5Z7.

Absolutely! Digital L&P gift-certificates are available in our online store. You can choose the amount you would like to offer. Gift-certificates are issued by email the minutes following your purchase. You can print it or directly transfer it by email to the lucky person. There is no deadline associated to that product. To please your loved ones: https://lpapparel.ca/products/gift-card

Absolutely! To do so, we invite you to quickly contact us in order for us to tell our warehouse team to put your order on hold. Then, we’ll send you a free shipping promo code to complete a second order to add the items you want, without paying any shipping fees. After that, you have to contact us again to tell us your new online order number in order to ship your two purchases together.

In this kind of situation, we invite you to subscribe to our availability alert on the page of the item itself. You have to click on the red tab on the left of the page. By subscribing to it, this option allows you to be aware in priority by email of the return of the desired item, if it applies to it. Please note that there is nothing needed from you when subscribing, it’s only an informative tool. *Subscribing to this alert does not confirm a future return of the item. Thus, we invite you to contact our customer service team if you wish to know precise details about the possible return of the product(s).

As the items purchased during promotions time are final sale, a refund is not to consider. However, it’s possible to proceed to an exchange by paying for the delivery charges to our warehouse and for the return of your parcel to your home. You can also do an exchange for free by showing up to our warehouse located in Trois-Rivières in order to exchange your item(s). We invite you to read our return/exchange policy carefully in order to get all the appropriate details regarding final sale purchases: https://lpapparel.ca/pages/returns

First of all, you need to send your request at the following email address, by making sure you mention the name of your store, the city in which it is and also the full name and the email of the person in charge. service@lpapparel.ca Your request will be read, and then forwarded to our brand representative. She will contact as soon as possible following your demand.

First of all, you need to have a PayPal account in order to pay with that online option. We invite you to refer to the PayPal website for any questions related to its use: https://www.paypal.com/sn/smarthelp/home *Please note that by choosing the PayPal E-Check option, the delay regarding the payment transfer can take up to 7 business days before being approved and entirely received by PayPal. Thus, your order will be processed only once the payment is completed.

It's very simple:
1- Select Sezzle as the payment method when you proceed to checkout;
2- Follow the instructions once you get on the Sezzle page;
3- Your order will be separated your in 4 equal payments, directly charged on your credit card every 2 weeks;
4- Your order will be processed and shipped the same way and with the same delay as if you would have chosen any other payment method.

All of our products are entirely created and developed in every detail by our L&P designer team (patterns, fabrics, logos, tags etc.). Then, they are made in several places across the world, according to our quality criteria and also responsibly (certified factories, human working conditions). You’ll find the production country on the tag of each product. Research, development and appropriate tests related to our different items, including our technical products, are done in our L&P Apparel offices. Exclusive collections creation from A to Z is the heart of our business.

Good question. Actually, the competences needed are simply non-existent in Québec and Canada regarding the whole manufacturing process for entirely developed and created products. In short, there are no factories located in Québec or Canada able to produce entire clothing and accessories collections of products completely developed beforehand from A to Z.

Delivery

L&P Warehouse

Gifts

Online Orders

Promotions

Sold out items

Returns and exchanges

Cleaning instructions

Retailer

Payment method

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