FAQ – LP Apparel

In that kind of situation, it’s very important to contact us quickly in order to tell us the appropriate shipping address to associate with your purchase. You can join our customer service from Monday to Friday, between 9 AM and 5 PM (closed everyday between 12 PM and 1 PM) at 1 866 415-5728 or at any time by email at : service@lpapparel.ca.

First of all, we invite you to check in your mailbox to find out if your parcel is in there or not. If not, we invite you to verify with the Canada Post Office in charge of your residential area if your parcel has been dropped there. If it seems that your package is lost, please contact us by email at: service@lpapparel.ca in order for us to forward a request to Canada Post. You can also join us by phone during our opening hours: 1 866 415-5728.

Absolutely! To do so, you need to select the « warehouse pick up » option when proceeding to your order check out.

You will receive an email to let you know when your order is ready to pick up and then you’ll be able to show up at our warehouse located on 527 Père-Daniel street in Trois-Rivières during our opening hours, which are from Monday to Friday between 9 AM to 5 PM.

Absolutely! Digital L&P gift-certificates are available in our online store. You can choose the amount you would like to offer. Gift-certificates are issued by email the minutes following your purchase. You can print it or directly transfer it by email to the lucky person. There is no deadline associated to that product. To please your loved ones: https://lpapparel.ca/products/gift-card

First of all, you need to send your request at the following email address, by making sure you mention the name of your store, the city in which it is and also the full name and the email of the person in charge. service@lpapparel.ca . Your request will be read, and then forwarded to our brand representative. She will contact as soon as possible following your demand.

First of all, you need to have a PayPal account in order to pay with that online option. We invite you to refer to the PayPal website for any questions related to its use: https://www.paypal.com/sn/smarthelp/home *Please note that by choosing the PayPal E-Check option, the delay regarding the payment transfer can take up to 7 business days before being approved and entirely received by PayPal. Thus, your order will be processed only once the payment is completed.

It's very simple:
1- Select Sezzle as the payment method when you proceed to checkout;
2- Follow the instructions once you get on the Sezzle page;
3- Your order will be separated your in 4 equal payments, directly charged on your credit card every 2 weeks;
4- Your order will be processed and shipped the same way and with the same delay as if you would have chosen any other payment method.

Yes. A discount is offered to parents of twins or multiple births (several kids in the same birth : triplets, quadruplets etc.) under certain conditions. If that is your case, we invite you to contact us by private message (Facebook, Instagram or e-mail: service@lpapparel.ca) to receive the proper help for this situation. It will be a pleasure to assist you. 😊

All of our products are entirely created and developed in every detail by our L&P designer team (patterns, fabrics, logos, tags etc.). Then, they are made in several places across the world, according to our quality criteria and also responsibly (certified factories, human working conditions). You’ll find the production country on the tag of each product. Research, development and appropriate tests related to our different items, including our technical products, are done in our L&P Apparel offices. Exclusive collections creation from A to Z is the heart of our business.

Good question. Actually, the competences needed are simply non-existent in Québec and Canada regarding the whole manufacturing process for entirely developed and created products. In short, there are no factories located in Québec or Canada able to produce entire clothing and accessories collections of products completely developed beforehand from A to Z.

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