The standard delivery time after purchase is within 24 to 72 hours (business days) for urban areas. Please allow 1 to 2 additional business days for remote areas. A delivery time of 5 to 10 business days has to be considered during the promotional campaigns. A tracking number is also associated with each order.
In such a case, please contact us quickly to modify the shipping address to which your purchase is linked. You can always reach out to our customer service department from Monday to Friday, between 9:00 a.m. and 5:00 p.m. at 1-866-415-5728 or through the chat room accessible via our online store. The team is also available by email at the following address: email@example.com
*Please note that our lines are closed between 12:00 p.m. and 1:00 p.m. on Mondays to Fridays, as well as on weekends and national holidays.
Standard delivery is offered for free with all orders over $99.00 before taxes.
For any order under $99.00 before taxes, the standard delivery offered by Canada Post is $9.95. Xpresspost 2-5 days by Canada Post and Purolator Express Everywhere 1-3 days delivery options are $12.95 in most areas (some exclusions apply).
The package will be sent to you by CANADA POST if you choose the standard delivery (expedited) or by Xpresspost delivery.
It is also possible to opt for the delivery offered by PUROLATOR. However, Purolator drops the packages at the doorstep of your home. Someone must be present to receive the order.
Once you place an order online, you will receive a purchase confirmation email including your order number. Once it is processed at our warehouse, you will receive a second email with a tracking number from Canada Post. This will allow you to track the state of delivery, as soon as it is being processed by the carrier.
We invite you to first verify in your mailbox if the package is there. If so, we invite you to contact the Canada Post office serving your residential area to verify if your parcel has been delivered at that location.
In the unfortunate case that your package got lost, please contact us by email at firstname.lastname@example.org so we can open a service ticket for you with Canada Post. You can also call us during opening hours at 1-866-415-5728.
Absolutely! To do so, you need to select the « warehouse pick up » option when proceeding to your order check out.
You will receive an email to let you know when your order is ready to pick up and then you’ll be able to show up at our warehouse located on 527 Père-Daniel street in Trois-Rivières during our opening hours, which are from Monday to Friday between 9 AM to 5 PM.
No. The warehouse is not open to shopping or trying on clothes. You can try on our L&P products in store in our several actual points of sale.
Our warehouse is open from Mondays to Fridays from 9 am to 5 pm (Eastern time). Please note that the warehouse is also closed on weekends as well as national holidays.
527 rue du Pere Daniel, Trois-Rivières, Quebec, Canada, G9A 5Z7
Absolutely! L&P e-gift certificates are available via our online store. You can select an amount of $10, $25, $50 or $100. The gift certificates will be emailed to you shortly after your purchase. You can either print it or email it directly to the lucky one you purchased it for. There is no expiration date for this product. To treat your loved ones, it is here: https://lpapparel.ca/products/gift-card.
Yes, to do so and to obtain all the needed information, we invite you to contact us through our live chat, by email at email@example.com or by phone, during our opening hours, at 1-866-415-5728.
The deadline for a refund of an item that was purchased as a gift is within one month once you have purchased the item online (not after you have received it).
If your order is still processing at our warehouse, it is then possible to modify it. If so, we invite you to contact us quickly through our live chat, by email at firstname.lastname@example.org or by phone, during our business hours, at 1-866-415-5728. A member of our customer service team will be pleased to complete the necessary changes to your order.
It is possible to combine two completed orders. However, it is essential to notify us as soon as possible to ensure that the initial order has not already left our warehouse. If this occurs, it will then be impossible to proceed with the pairing request.
It is very simple! All you have to do is send us an email with a photo of the paper invoice included in your package and with a mention of the missing item (or a photo of the item received by mistake, if this is the case), at email@example.com.
Our team will be able to efficiently handle the situation with these details.
No. As it is mentioned in our policy, the promotions are not applicable or transferable on previous purchases.
No. You can use only one promo code for each order.
We invite you to carefully read our return policy, in order to get all the details concerning a return request. The necessary information is available on this link: https://lpapparel.loopreturns.com/#/ .
Once your package is returned to our warehouse, it may take 3 to 5 business days to process your refund request.
It is important to note that an additional 5 to 10 business days may apply before the refund is received into your account, depending on your financial institution.
Please fill out a return request form to obtain a refund of the merchandise using the following link: https://lpapparel.ca/a/returns.
An online order can then be placed to obtain the new desired items.
No, all items purchased on clearance are final sale (not exchangeable or refundable).
The cleaning process is different for each item. Thus, it’s very important to refer to the cleaning tags of each product in order to wash it properly and avoid any damages.
The use of sunscreen (either as a spray or a cream) may affect the condition of your cap. It is very important to remove the cap from the head before applying sun protection.
The first step is to send us your request at firstname.lastname@example.org. It is very important to include the following information in order to assure a proper follow-up:
- The name of your store,
- The city in which it is located,
- The full name of its manager,
- The email of the contact person.
Your request will first be viewed and then transferred to our brand repre
Our products are available in several hundreds of stores. We encourage you to use the search tool to find the nearest L&P vendor in your area. Here is the direct link to all of our actual points of sale: https://lpapparel.ca/en/pages/store-locator.
You can pay your order with your credit card (Mastercard, Visa or AMEX), via your PayPal account or by using the Sezzle payment method.
You first need to have a PayPal account in order to proceed to the payment through this platform. We invite you to directly refer to the PayPal website for any questions you may have regarding this use: https://www.paypal.com/sn/smarthelp/home .
*Please note that when paying via PayPal E-Check, it can take up to 7 business days before the payment is approved and fully collected by PayPal. In this case, the processing of your order will only begin once the payment is completed.
Sezzle is a payment solution that enables you to buy now and pay later, through simple and interest-free payment scheduling. The total amount of your purchases is automatically divided, making it easier to handle: 4 equal payments over 8 weeks (payment every other week).
It is very simple:
1- Select Sezzle as your payment method when checking out;
2- Follow the instructions after being directed to the Sezzle platform;
3- Your payment will be split in 4 equal payments by Sezzle, taken directly on your credit card, every 2 weeks;
4- Your order will be processed and shipped with the same delay as if you chose any other payment method.
Yes. A discount is offered to parents of twins or multiple births (several kids in the same birth : triplets, quadruplets, etc.) under certain conditions. If that is your case, we invite you to contact us by private message (Facebook, Instagram or by e-mail at email@example.com) to receive the proper help for this situation. It will be a pleasure to assist you.
All of our products are entirely created and developed in every detail by our L&P designer team (patterns, fabrics, logos, tags, etc.). Then, they are made in several places across the world, according to our quality criteria and also responsibly (certified factories, human working conditions). You’ll find the production country on the tag of each product. Research, development and appropriate tests related to our different items, including our technical products, are done in our L&P Apparel offices. Exclusive collections creation from A to Z is the heart of our business.
Good question. Actually, the competences needed are simply non-existent in Québec and Canada regarding the whole manufacturing process for entirely developed and created products. In short, there are no factories located in Québec or Canada able to produce entire clothing and accessories collections of products completely developed beforehand from A to Z.